Delete your Frontlo app account
On this page you can delete your patient account in the Frontlo app without installing the app. You have a separate account with each clinic you use — you choose which ones to delete. In the app you can do the same in Settings → Delete account.
What happens to your data
We delete
- your first name, last name, date of birth, gender, phone number and email address
- marketing consents and consents to statistics and advertising
- sign-in sessions and linked phones (push notifications), in-app notifications
- the chat with the clinic, including attachments
- points, loyalty tier, unused vouchers, packages and rewards — they are lost
- subscriptions set up by the clinic — they are cancelled
We keep
- Treatment records (treatment card, health questionnaires, signed consents, photos), if the clinic keeps them: together with your name and date of birth, locked, for 20 years from the end of the year of the last entry — required by the Polish Act on Patient Rights (Article 29). Without treatment records we also delete your name.
- Financial records — orders, payments, appointments, vouchers and subscription history: amounts, dates and services, without your name, phone number or address. The clinic must keep them for accounting and tax purposes (at least 5 years).
- A hash of your phone number (no name or email address) for 3 years from deletion — so that new-customer offers do not apply again if you sign up again. After that it is deleted.
- Published reviews of the clinic — without your name (author: “Patient”).
The clinic
Each clinic where you delete your account gets an entry in the activity log in its panel (the date and whether treatment records were retained). Accounts with clinics you don't select stay as they are.
No access to this number?
Write to the clinic or to us: [email protected]. Details in the privacy policy.